Topic
01Email Support
Account help, workouts, subscriptions, privacy, community, email verification, password reset, and early access questions. We aim to respond within 24 hours.
ModuleSupportSystemDRX-001
Draxstar Support.
Help for account access, waitlist status, safety reports, app issues, and launch questions.
Contact channels
How to reach
the right team.
Pick the channel that matches your request. Pre-launch responses are handled manually.
Topic
02Privacy requests
Data export, deletion, correction, consent, or privacy policy questions.
Topic
03Billing & Subscriptions
Subscription, refund, restore purchase, or billing questions. App Store purchases are managed through your Apple account.
Topic
04Safety reports
Abuse, harassment, impersonation, harmful content, or urgent product safety concerns.
Topic
05Press & Partnerships
Editorial requests, brand resources, partnership inquiries, and launch coverage.
Instructions
Instructions
What to include in your request.
Clear context helps us respond faster. Never send passwords, one-time codes, or payment credentials.
- Email tied to your account or waitlist entry
- Device + app version when relevant
- Screenshots when useful
- Short description of what happened
Pre-launch responses handled manually
FAQ
Help Center
Common
questions.
Use the 'Forgot password' option on the login screen. If you don't receive the reset email within a few minutes, check your spam folder and verify you're using the email associated with your Draxstar account. For persistent issues, contact support@draxstar.org.
Wave 001 · Open
Need product context first?.
Explore the athlete OS, then email support if something still is not clear.
DRX-001·iOS·Waitlist·Pre-launch