Draxstar Support.
Help for account access, waitlist status, safety reports, app issues, and launch questions.
Email Support
Send us a detailed message for account help, workouts, subscriptions, privacy, community support, email verification, password reset, and early access questions. We aim to respond within 24 hours.
support@draxstar.orgPrivacy requests
Data export, deletion, correction, consent, or privacy policy questions.
privacy@draxstar.orgBilling and subscriptions
For subscription, refund, restore purchase, or billing questions, contact support. App Store purchases are managed through your Apple account.
support@draxstar.orgSafety reports
Abuse, harassment, impersonation, harmful content, or urgent product safety concerns.
safety@draxstar.orgPress and partnerships
Editorial requests, brand resources, partnership inquiries, and launch coverage.
press@draxstar.orgWhat to include
Send the email connected to your Draxstar account or waitlist entry, the device and app version if applicable, screenshots when useful, and a short description of what happened. Never send passwords, one-time codes, or payment credentials.
Draxstar is pre-launch. Support responses are handled manually while the company is being set up, with safety and account access issues treated first.